Last updated: May 18, 2025
Effective Date: 18th May 2025
Welcome to UpstartPrep LLC (“UpstartPrep,” “we,” “us,” or “our”). We provide test preparation and tutoring services, including one-on-one tutoring, group classes, and white-labeled platforms offered to schools, tutors, and educational partners. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us—whether as a student, parent, tutor, school partner, or visitor to our website.
Your privacy is extremely important to us. By using our website, services, or platforms, you consent to the data collection and practices described in this policy. If you do not agree with these terms, please do not use our services.
We collect information necessary to provide, improve, and personalize our services across our different customer types:
Full name, date of birth, gender
Email address, mailing address, phone number
Usernames, account IDs, and login credentials
Payment and billing details, including credit/debit card data (securely processed)
School or institution attended
Grade level or course information
Test scores, assessments, and academic progress data
Attendance and participation in tutoring sessions or classes
For tutors, schools, or partners: organization name, job title, business contact information
Partnership and contractual details
IP address, device identifiers, browser type, operating system
Log information: pages visited, time spent, click behavior, interaction with content or ads
Support communications, including emails, chats, and phone calls
Account activity such as session times, login frequency, subscription types
Answers, notes, assignments, uploaded files, videos, or messages posted on our platform
Feedback, surveys, and user-generated content
Approximate location inferred from IP address or device GPS (if enabled)
Location data is used only to improve service delivery and user experience
Information collected via cookies, pixels, local storage, and similar technologies to customize your experience and analyze usage trends.
Directly from You: When you register for an account, enroll in courses, subscribe to newsletters, purchase services, complete forms, or communicate with us.
Automatically: Through technology such as cookies and analytics tools when you visit our website or use our applications.
From Third Parties: Partners, schools, tutors, payment processors, and public databases may provide us with information relevant to our service delivery or compliance requirements.
We use the data collected to:
Provide and manage tutoring services, classes, and white-labeled platforms
Personalize your experience, including tailoring content and recommendations
Process payments and fulfill orders or subscriptions
Communicate with you regarding your account, products, services, promotions, or updates
Support customer service and technical assistance
Conduct research, analyze usage patterns, and improve our products and services
Prevent fraud, enforce legal rights, and comply with regulatory requirements
Manage partnerships, contracts, and business relationships
Enable user authentication and secure access to our systems
We do not sell your personal information.
Your information may be shared with:
Authorized Service Providers: Vendors who assist us with payment processing, hosting, customer support, marketing, analytics, and platform functionality. These providers are contractually obligated to maintain confidentiality and use data only as instructed.
School and Tutor Partners: When you participate through a school or partner program, your information may be shared to facilitate service delivery and support.
Business Affiliates: For operational, reporting, or restructuring purposes within UpstartPrep or affiliated entities.
Legal Authorities: When required by law, subpoena, or to protect legal rights.
Corporate Transactions: In case of mergers, acquisitions, or asset sales, user data may be transferred subject to confidentiality obligations.
Aggregated or De-Identified Data: To third parties for analytics, research, and advertising without personally identifying you.
We implement robust technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular audits.
However, no system can guarantee 100% security, so please take care when sharing personal information.
Our website and platforms use cookies and similar tracking technologies to:
Remember login details and preferences
Measure and analyze website traffic and user interactions
Deliver relevant advertisements and content
You may manage cookie preferences via your browser settings or opt-out tools, but some features may not function properly if cookies are disabled.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child under 13 has provided us information, please contact us so we can remove it.
You have certain rights regarding your personal data, including:
Accessing and correcting your data
Requesting deletion or restriction of processing
Objecting to direct marketing communications
Withdrawing consent at any time
Portability of your data where applicable
To exercise these rights or manage your preferences, contact us at: admin@upstartprep.com
Your data may be stored and processed in the United States or other countries where we or our service providers operate. We ensure appropriate safeguards to protect your information when transferred internationally.
We retain your personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on our website with an updated effective date.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
UpstartPrep LLC
Email:admin@upstartprep.com